Virtual dance programs benefit from a flexible and transparent refund approach. This policy outlines how cancellations, digital product access, and session adjustments are handled for MotionWave Dance Studio.
Full refunds are available for scheduled classes or coaching sessions canceled more than 24 hours before their start time. Bookings canceled within the 24-hour window may qualify for partial refunds or complimentary rescheduling, depending on preparation and instructor availability.
Digital programs, recorded classes, and downloadable materials become non-refundable once access is granted. This includes choreography packs, training modules, and performance prep guides. For multi-week programs, only unused future sessions may be refunded; completed sessions remain non-refundable.
Technical issues that interrupt a live virtual class qualify for a free reschedule or replacement session. Any concerns regarding content quality or delivery are addressed by the support team within one business day to ensure a smooth experience.